Refunds and Returns Policy for webstagetv.com

Effective Date: 9 May 2026
Last Updated: 9 May 2026

This Refunds and Returns Policy explains the terms and conditions governing refunds, returns, exchanges, cancellations, and customer support for products and services offered by Webstage Ltd (“Webstage Ltd”, “we”, “our”, or “us”).

This policy applies to purchases made through webstagetv.com and related platforms.

1. Company Information

Business Name: Webstage Ltd
Website: webstagetv.com
Email: contact@webstagetv.com

Business Address:
25 Okepefi Street,
Opebiyi Lusada,
Ogun State, Nigeria.

2. Scope of This Policy

This policy applies to both:

  • Digital products and services
  • Physical products (where applicable)

including but not limited to:

  • Website growth systems
  • Website development services
  • Webstage TV services
  • Digital downloads
  • Templates and resources
  • Consulting services
  • Educational materials
  • Promotional packages
  • Merchandise or physical goods (if offered)

3. General Refund Principles

We aim to provide fair and transparent solutions for customers while protecting the business against fraud, abuse, misuse, and unauthorized consumption of digital services or content.

Refunds and returns are assessed based on:

  • Product type
  • Delivery status
  • Usage status
  • Service completion stage
  • Compliance with this policy

4. Digital Products and Services

A. Non-Refundable Digital Products

Unless otherwise stated in writing, the following are generally non-refundable once accessed, delivered, downloaded, started, or substantially performed:

  • Digital downloads
  • Website strategy documents
  • Website audits
  • Consulting sessions
  • Custom website development work
  • Marketing strategy services
  • Video production services
  • Webstage TV participation packages
  • Custom branding work
  • Paid consultations
  • Subscription fees already used
  • Downloadable templates or resources

This is because digital products and custom services cannot typically be “returned” once delivered.

B. Eligible Refund Situations for Digital Products

Refunds may be considered if:

  • The product was not delivered
  • Duplicate payments occurred
  • A technical issue prevented access and could not be resolved
  • The delivered service materially differs from the agreed description
  • Refund eligibility was explicitly promised in writing

Refund requests are reviewed individually.

C. Service Cancellation

Clients may request cancellation before work begins.

If work has already started:

  • Deposits may be non-refundable
  • Completed work may be billed proportionally
  • Administrative or processing fees may apply

Custom project timelines and signed agreements may override this policy.

5. Physical Product Returns (If Applicable)

Where physical products are sold, customers may request a return if:

  • The item arrives damaged
  • The wrong item was delivered
  • The product has manufacturing defects
  • The item substantially differs from its description

A. Return Eligibility Conditions

To qualify for a return:

  • The return request must be made within 7–14 days of delivery unless otherwise stated
  • The product must be unused and in original condition
  • Original packaging, accessories, manuals, and proof of purchase may be required
  • The item must not show signs of misuse or intentional damage

We reserve the right to reject returns that do not meet these conditions.

B. Non-Returnable Physical Items

The following items may not be eligible for return:

  • Customized or personalized products
  • Used or damaged products caused by customer misuse
  • Clearance or final-sale items
  • Perishable goods (if applicable)
  • Hygiene-sensitive items (if applicable)

6. How to Initiate a Return or Refund Request

To request a refund or return, customers should contact us using the details below:

Email: contact@webstagetv.com

Please include:

  • Full name
  • Order number or invoice number
  • Product or service purchased
  • Reason for request
  • Supporting screenshots or photos (if applicable)

We may request additional information to verify claims.

7. Return Shipping Costs

A. Customer Responsibility

Customers may be responsible for return shipping costs unless:

  • The wrong item was sent
  • The item arrived damaged
  • The error was caused by Webstage Ltd

B. Non-Refundable Costs

Unless required by law:

  • Original shipping fees may be non-refundable
  • Payment processing charges may not be refundable
  • Administrative or service fees may be deducted where applicable

8. Inspection and Approval Process

Once a returned product or refund request is received:

  1. We review the request
  2. We inspect returned items where applicable
  3. We determine eligibility
  4. We notify the customer of approval or rejection

We reserve the right to refuse refunds where abuse, fraud, excessive refund requests, or policy violations are suspected.

9. Refund Processing Time

If approved:

  • Refunds are generally processed within 7–21 business days
  • Timing may depend on banks, payment gateways, or financial institutions

Refunds may be issued through:

  • Original payment method
  • Store credit
  • Service credit
  • Alternative agreed methods

10. Exchanges

Where applicable, exchanges may be offered instead of refunds for:

  • Defective items
  • Wrong items received
  • Damaged products

Exchange availability depends on stock and product availability.

11. Subscription Services

If subscription-based services are offered:

  • Customers may cancel future renewals at any time before the next billing cycle
  • Fees already charged for active billing periods may be non-refundable unless required by law

Failure to cancel before renewal may result in automatic charges.

12. Chargebacks and Payment Disputes

Customers are encouraged to contact us before initiating chargebacks or payment disputes.

Fraudulent or abusive chargebacks may result in:

  • Account suspension
  • Service termination
  • Legal action where appropriate

13. Fraud Prevention

Webstage Ltd reserves the right to:

  • Refuse suspicious transactions
  • Verify customer identity
  • Delay refunds pending investigation
  • Deny refunds in cases of abuse or fraud

14. Limitation of Liability

To the maximum extent permitted by law, Webstage Ltd shall not be liable for:

  • Indirect damages
  • Loss of profits
  • Data loss
  • Business interruption
  • Delayed deliveries caused by third parties
  • Customer misuse of products or services

Refund remedies under this policy may constitute the customer’s exclusive remedy.

15. Consumer Rights

Nothing in this policy limits rights that may apply under applicable consumer protection laws.

Customers may have additional legal rights depending on their jurisdiction.

16. Changes to This Policy

We may update this Refunds and Returns Policy at any time without prior notice.

Updated versions become effective immediately upon publication on:

webstagetv.com

17. Contact Information

For refunds, returns, exchanges, cancellations, or support inquiries, contact:

Webstage Ltd
25 Okepefi Street,
Opebiyi Lusada,
Ogun State, Nigeria.

Email: contact@webstagetv.com

Website: webstagetv.com